Returns & Refunds Policy
Buy Chicken Coop Australia
Buy Chicken Coop Australia is committed to fair and transparent returns and refunds in accordance with Australian Consumer Law.
Returns
Customers may request a return within 14 days of delivery for change-of-mind purchases, provided that:
The item is unused, unassembled, and in original packaging
All parts, accessories, and instructions are included
Change-of-mind returns do not include a refund of original shipping fees. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Faulty or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue.
Where a fault is confirmed, we will offer one of the following at no cost to you:
Repair or replacement
Replacement parts
Full refund where applicable
All return shipping costs for faulty or incorrect items will be covered by Buy Chicken Coop Australia.
Refunds
Approved refunds are processed to the original payment method.
Refunds are issued within 5–10 business days after the returned item is received and inspected.
Shipping charges are non-refundable unless required under Australian Consumer Law.
Non-Returnable Items
The following items are not eligible for return unless faulty:
Assembled or installed items
Items damaged due to misuse or improper assembly
Clearance or final-sale items
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Contact Us
For all return or refund requests, please contact us before sending any item back.
Email: support@buychickencoopaustralia.com