At Buy Chicken Coop Australia, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review the policy below.

Change of Mind

We do not offer refunds for change of mind once an order has been placed. Please ensure you review product specifications and dimensions before purchasing.

Damaged or Faulty Items

If your product arrives damaged, faulty or with missing parts, we will replace the affected parts or provide a suitable solution.

To lodge a claim, please contact us within 48 hours of delivery:

Take clear photos of any damage
Email us at Info@Buychickencoopsaustralia.com
Include your order number and full name

We will assess and respond within 2–5 business days.

Incorrect Address / Failed Delivery

If an incorrect address is provided and the order has already shipped, additional redelivery fees may apply. Shipping fees are non-refundable.

Cancellations

Orders may only be cancelled before dispatch. Once shipped, the order cannot be cancelled.

Return Policy – Buy Chicken Coop Australia

We accept returns only when the product is:

Damaged in transit
Faulty on arrival
Incorrect item received

To qualify for a return:

The item must be in original condition, unassembled, and in its original packaging.
Return requests must be submitted within 7 days of delivery.

Return Shipping:
If the return is approved due to a faulty or incorrect item, we will arrange return shipping at no cost to you.
If the return is for any other reason approved at our discretion, the buyer is responsible for return freight costs.