- At Buy Chicken Coops Australia, we want you to love your purchase. If you’re not completely satisfied with your order, we’re here to help.
✅ 1. Eligibility for Returns
You may request a return or exchange if:
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Your item arrives damaged, defective, or incomplete
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You received the wrong item
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You change your mind within 14 days of receiving your order (conditions apply)
To be eligible for a return:
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The item must be unused, unassembled, and in its original packaging
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Proof of purchase (receipt or order number) is required
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Return request must be made within 14 days of delivery
🚫 Items Not Eligible for Return
We do not accept returns for:
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Used, assembled, or modified coops
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Items returned without original packaging
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Clearance or custom-made products
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Orders returned after the 14-day window
🔁 2. Exchange Process
If your coop arrives damaged or with missing parts, we’ll send you replacement parts or a full replacement — no extra cost. Please contact us within 48 hours of delivery with photos of the issue.
💸 3. Refunds
Once your returned item is received and inspected, we will notify you of your refund approval.
If approved:
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Refunds are processed to your original payment method
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Processing may take 5–10 business days depending on your bank
🚚 4. Return Shipping
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If the return is due to our error (e.g. damaged, wrong item), we’ll cover the return shipping cost
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If you’ve changed your mind, return shipping is at your expense
We recommend using a tracked service, as we are not responsible for lost return shipments.
📩 5. How to Start a Return
To request a return, email our support team at:
📧 info@buychickencoopsaustralia.com
Include your order number, reason for return, and any relevant photos (for damage claims).
🛠 Need Help?
Our team is here to assist! Whether it’s a missing screw or a question about returns, we’re ready to help.
📍 Proudly Australian-based support